Serena ROVAI

Serena ROVAI Research Active Faculty - Associate Professor
Contact by email Back
    • Department
      Marketing Department
    • Languages
      Italian, English, French
    • Teaching specialisations
      Luxury Brand Management, Internationalisation of Luxury, International Marketing
    • Areas of research
      Luxury Brand Management, Made in Italy and Luxury, Luxury Evolution and China
    • Campus
      La Rochelle

    Biography

    A specialist in the International Strategic Development of Higher Education, and the Internationalisation of Luxury Management, Dr Serena Rovai obtained her Doctorate in Management Science, in 2007, from Grenoble Ecole de Management, for which she focussed on the managerial practices of multinationals relocating to China.

    Dr Rovai lived in Asia for more than ten years, predominantly in China, where she worked with the Chinese Ministry of Environment, the Italian Ministries of Foreign Affairs and Education (she headed up the Sino-Italian Agency for International Development of Higher Education), and for the Italy-China Foundation.
    She returned to France in 2011, where, for two years, she developed and managed the Europe-Asia Centre for Management and Innovation research centre at Grenoble Ecole de Management, whilst concurrently developing and heading up management programmes for luxury brands and the opening of international campuses, particularly in China.

    Dr Rovai joined Excelia Business School in 2013, as Associate Professor, with responsibility for the Group's international relations, a position she held for six years, during which she developed an international strategy, international academic partnerships, and created off-site programmes in China, the United States and Italy. Since 2019, she has been Learning Coordinator of Luxury at Excelia Business School and, in this role, she oversees the MSc in Global Luxury Management and Innovation and the development of academic partnerships relating to Luxury Management, such as with the University of Florence in Italy and the ICHEC Brussels Management School in Belgium.

    As a result of her expertise in the field of Luxury Management, she is a Visiting Professor at other universities including Hong Kong Polytechnic and the University of Florence, Polimoda.

    She is the author of several books and articles on the Luxury sector, and organises joint academic research activities with other study centres specialising in Luxury. She is also on the Research Advisory Board of various international associations, and on the Review Committee of research journals in her specialist field.

  • 2006

    Doctorate of Business Administration, Grenoble Ecole de Management, France

    1998

    Master in International Business Administration, Grenoble Ecole de Management, France

    1995

    Bachelor of Arts, Languages, University of Florence, Italy

  • 2022

    Erasmus Visiting Professor, ISCTE, LISBON, Portugal

    2021

    Visiting Professorship, IULM, MILAN, Italy

    2018

    Learning coordinator Msc Marketing Luxury, Excelia, La Rochelle, France

    2017-2017

    Visiting professor, University of Florence, Florence, Italy

    2013-2018

    Director, International Relations, Excelia, La Rochelle, France

    2013

    Research Active Faculty - Associate Professor, Excelia, La Rochelle, France

    2011-2013

    Director, Euro-Asia Centre for Management and Innovation. MSc Fashion, Design and Luxury Management Program Director. DBA Program Director, Grenoble Ecole de Management, Grenoble, France

    2008-2011

    Director, Uni-Italia Centre for the promotion and internationalisation of Italian Academic Institutions in China, , China

    2006-2007

    Visiting Professor in International Management, University of International Business and Economics - UIBE, Beijing, China

    2004-2011

    Affiliated Faculty and Consultant for international development, Grenoble Ecole de Management, , China

    2002-2002

    HRM Consultant, UN International Labor Office, , China

    2000-2000

    HRM Project Associate, Haarmann Hemmerath, , China

    1997-1999

    HR Project Associate, Hewlett Packard, , France

    1997-1997

    Junior marketing resp., Microsoft, , France

  • Journal articles

    ROVAI, S. (2024). Building business network relationships in the changing Chinese context: findings from Italian luxury companies. Journal of Business & Industrial Marketing. doi:10.1108/JBIM-01-2023-003.
    PASQUINELLI, C., ROVAI, S., BELLINI, N. (2023). Linking place brands and regional innovation: The bridging role of firm's sustainability-oriented innovation envisioning heritage.. Regional Studies. doi:10.1080/00343404.2023.2187046.
    ROVAI, S., OZUEM, W., RANFAGNI , S., WILLIS, M. (2023). Examining user-generated content, service failure recovery and customer–brand relationships: an exploration through commitment-trust theory. Internet Research. doi:https://doi.org/10.1108/INTR-07-2022-0580.
    ROVAI, S., OZUEM, W., RANFAGNI, S., WILLIS, M. (2023). Examining the role of social media influencers in service failure and recovery strategies: an empirical investigation of millennials' views.. Information Technology & People.
    ROVAI, S., RANFAGNI, S., OZUEM, W., WILLIS, M. (2023). Dynamics of user-generated content and service failure recovery: evidence from millennials.. Qualitative MarketResearch. doi:https://doi.org/10.1108/QMR-08-2022-0124.
    ROVAI, S., PASQUINELLI, C., TEH, C. (2023). AI in the Luxury IN-STORE ATMOSPHERICS. Symphonya. Emerging Issues in Management.
    ROVAI, S., PASQUINELLI, C. (2022). Sustainability through the Nested Luxury Retailing Experience. Symphonya. Emerging Issues in Management.
    ROVAI, S., OZUEM, W., RANFAGNI, S., KALLEVIG ANNETTE, A. (2022). Managing creativity in the age of data driven marketing communication. Journal of Advertising Research.
    ROVAI, S., OZUEM, W., RANFAGNI, S. (2021). exploring customers responses to online service failure and recovery strategy during covid 19 pandemic. Psychology and Marketing.
    ROVAI, S., BELLINI, N., LAZZERI, G. (2021). Patterns of Policy Learning in the RIS3 process of less developed regions. Regional Studies.
    ROVAI, S., "Luxury Fashion 2.0: the Digitalisation of Chinese Luxury Fashion", Journal of Global Fashion Marketing, 2018, vol. 9, no. 2, pp. 116-128
    ROVAI, S., GUERCINI, S. (2018). SMM and luxury fashion brands in the chinese consumer market : the case of wechat. Global Fashion Management Conference, 2018, pp. 169-172.
    BELLINI, N., C.PASQUINELLI, S.ROVAI, S.TANI, "The Local Embeddedness of Foreign Campuses: The Case of Tongji University in Florence", Journal of Studies in International Education, June 2016, vol. 20, no. 4, pp. 371-385
    ROVAI, S., "Chinese Outbound Shopping Tourism: A Market-Driven Approach for the Luxury and Fashion Industry", Symphonya. Emerging Issues in Management, 2016, vol. 2016, no. 1, pp. 56-63
    ROVAI, S., "Recruiting high-tech managerial talents in China: an institutional perspective", Journal of Technology Management in China, 2008, vol. 3, no. 2, pp. 181-193

    Books

    ROVAI, S., Luxury the Chinese Way. The Emergence of a New Competitive Scenario, Palgrave MacMillan, 2016

    Chapters

    ROVAI, S., N.BELLINI, "Chinese Creative Entrepreneurs in Fashion and Luxury: An Exploratory Case Study of a Concept Store in Beijing" in Creative Industries and Entrepreneurship. Paradigms in Transition from a Global Perspective., Lazzeretti L., Vecco M. Eds, Edward Elgar Publishing Ltd, chap. 11, pp. 221-238, 2018
    ROVAI, S., "Luxury Branding and Rebranding through digitalisation: the case of Italian brands in China" in Contemporary Case Studies on Fashion Production, Marketing and Operation., Chow P-S., Chiu C-H., Yip Y. Eds, Springer, 2017
    ROVAI, S., "The Evolution of Luxury Consumption in China" in Luxury Brands in Emerging Markets., Atwal, G., Bryson, D. Eds, Palgrave MacMillan, pp. 130-134, 2014
    ROVAI, S., "Education management in Cina: opportunità e sfide per investimenti stranieri" in Due anni di Cina., M. Weber Ed., Etas, 2008
  • Proceedings from scholarly meetings

    OZUEM, W., ROVAI, S., RANFAGNI , S., WILLIS, M. (2021). Unpacking the concept of influencers: the moderating role of social media. American Marketing Association.
    OZUEM, W., ROVAI, S., RANFAGNI, S., WILLIS, M. (2020). UGC, service failure and recovery strategy in the fashion industry. American Marketing Association.
    ROVAI, S., D.VALLE, "Luxury Branding and Rebranding in the Chinese Context" in Global Marketing Conference at Hong Kong Proceedings, GAMMA, pp. 231-235, 2016
    ROVAI, S., "CHANGING PATTERNS OF LUXURY FASHION CONSUMER BEHAVIOUR THROUGH DIGITAL" in 2015 Global Fashion Management Conference at Florence Proceedings, GAMMA, pp. 419-420, 2015
    ROVAI, S., N.BELLINI, K.HEINE, J.HE, "ARE CHINESE CONSUMERS READY FOR CHINESE LUXURY BRANDS?" in 2014 Global Marketing Conference at Singapore Proceedings, GAMMA, pp. 1270-1272, 2014
    BELLINI, N., V.BARATTA, A.LOFFREDO, S.ROVAI, "Chinese tourists in Tuscany: redefining the relationship between heritage and authenticity " in Proceedings of the Heritage, Tourism and Hospitality International Conference HTHIC 2014, November 6-8, 2014, Istanbul (Turkey) , Istanbul: Bogaziçi University, pp. 104-115, 2014, Istanbul

    Papers presented at academic or professional meetings

    ROVAI, S., RANFAGNI, S., GUERCINI, S. (2019). Millennials and on and off luxury purchasing: factors driving their choices. Global Fashion Management Conference.
    ROVAI, S., "Innovative Transnational Higher Education in Off-Shore Campuses: Global leaders with Chinese Characteristics" in EFMD Higher Education Research Conference at IESE Business School, 2016, Barcelona
    ROVAI, S., A.PAPARELLI, "Asian Luxury Industry Programs Delocalization and Relevance in Business Schools" in EFMD Global Network Asia Annual Conference, 2015, Phuket, Thailand Coauthorspresented

You appear to be in France... if you prefer, you can browse the French version of our site!

browse french site
en