In the age of ChatGPT, what is the role of Emotional Intelligence given the rapid advance of Artificial Intelligence?
Creativity, adapting to change, empathy, knowledge transfer, stress management... faced with the omnipresence of ‘machines’, these social and emotional qualities are considered to be ever more important assets for us humans and define what is now referred to as emotional intelligence. These are the very qualities that facilitate and promote effective management of a business and ensure excellent human relations.
For this reason, recruiters are looking for these qualities, and candidates should make sure they highlight them during an interview. In fact, candidates are now being encouraged to even include their sporting abilities on their CV… and this advice is far from trivial!
So-called ‘Soft Skills’ (as opposed to ‘Hard Skills’) are increasingly regarded as an asset, and involvement in clubs and associations, sports organisations, or even arts-related groups can provide an opportunity to demonstrate these much sought-after qualities.
Emotional Intelligence is more important than ever. Economic and technological transformations have led to greater consideration being given to the social and emotional qualities of candidates. Given the rapid evolution of professions, the ability to adapt, to question yourself, to evolve, and to learn throughout your career will make the difference. In addition, globalisation and the development of intercultural teams are adding to the complexity of not only human relations, but also emotions and the way they are expressed, leading to an increase in the number of conflicts in the workplace.
Devoloping your Emotional Intelligence at work
Developing your Emotional Intelligence at work means
- changing your outlook,
- improving your decision-making skills,
- boosting the quality of your interpersonal relationships, the impact of your communication, and your tolerance for stress.
Managers typically have a high level of Emotional Intelligence, and it is such skills that help create a supportive workplace that encourages and facilitates effectiveness. A lack of empathy, on the other hand, can act as a barrier to understanding the feelings of team members and being able to support them in the best possible way, at a time when many companies are embarking on transformation projects that impact the organisation and its employees.
Defined as the set of technologies using computers to perform cognitive tasks traditionally carried out by humans, Artificial Intelligence is now at the heart of the debate due to the social transformations it is generating. In fact, rapid changes in the workplace are giving rise to two types of opposing reactions…
- optimism about technology that offers productivity improvements and the possibility of eliminating the most tedious tasks,
- pessimism in the face of the inevitable disappearance of swathes of activity and the corresponding jobs. As such, the debate is stuck in an unproductive deadlock.
The predicted and proven rise in the power of Artificial Intelligence can only serve to heighten the need for ‘Soft Skills’, considered to be indispensable, not only for those around us, but also to ensure that the continued evolution of machines works for us humans and not against us.
